FAQ

Frequently Asked Questions (FAQ)

1. How can I contact Customer Service?

If you have any questions about your order, products, or shopping experience, we're happy to help.

Email: emmahowe491@gmail.com

Our customer support team will respond as soon as possible during business hours.

2. Can I exchange the products I received?

We want you to love your purchase. If you're not completely satisfied, please refer to our Return & Refund Policy for detailed instructions.

Please note:

• Exchanges are subject to product availability.
• If the requested size or design is out of stock, we may offer a refund or store credit instead.
• Clearance or sale items are generally considered final sale unless they arrive damaged or defective.

3. Can I change the shipping address after placing an order?

Yes, but only before your order has been processed and shipped.

If you need to update your shipping address, please contact us immediately at emmahowe491@gmail.com with your order number and the correct address.

Once an order has been shipped, we are unable to modify the delivery address.

4. Can I cancel my order?

Orders may be cancelled before they are processed for shipment.

If you wish to cancel your order, please email emmahowe491@gmail.com as soon as possible. While we will do our best to accommodate your request, cancellations cannot be guaranteed once order processing has begun.

5. What should I do if I receive a damaged item or the wrong size?

If your item arrives damaged, defective, or you receive the wrong product, please contact us at emmahowe491@gmail.com and include:

• Your order number
• Photos showing the issue
• A brief description of the problem

Our support team will review your request and work with you to provide an appropriate solution.

About Size Labels

Some garments may display international sizing (such as Asian, EU, or other regional size labels). These labels may differ from the size selected on our website, but the item you receive corresponds to the size you ordered according to our size conversion chart.

If you're unsure about the fit, please contact us before requesting a return.

6. I received a refund, but it hasn't appeared in my account yet.

Refunds are typically processed back to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or credit card provider and are outside of our control.

If you haven't received your refund after this period, please contact your payment provider first. If you still need assistance, feel free to contact us.

7. Is my personal information secure?

Yes.

We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during checkout.

For more details about how we collect, use, and protect your information, please refer to our Privacy Policy.